Pistacio d.o.o. respects the privacy of all customers, service users and data users of our website, and has implemented the General Regulation of the European Union on Personal Data Protection (GDPR General Data Protection Regulation – EC 2016/679).
Head of personal data processing: Pistacio d.o.o. Svetog Mikule 7 Labin, OIB: 78918951347. e-mail info@pistacio.hr
The address of our website is: https://www.pistacio.hr
COLLECTION AND USE OF PERSONAL DATA
We collect or accept personal information in a variety of ways. The method of processing your personal data depends on the type of business relationship on the basis of which we collect data, and only those personal data that are necessary for that purpose are processed.
By using the website, we collect information about your access device and IP address. We use information about your access device and IP address for the purpose of monitoring marketing activities, and for the purpose of obtaining web analytics, which you can read more about below.
Using the contact form on the website, we process information such as name, surname, e-mail address and telephone number. We use the same data exclusively for the purpose of timely response to your inquiry, ie the continuation of communication and the possible realization of business cooperation.
We also collect information through your questions via e-mail, regular mail or other forms of communication.
We process basic personal information that we collect during a business relationship, such as first name, last name, OIB, address, email, mobile or landline.
Additional personal data that may be collected depending on the nature of the business relationship are date of birth and gender, personal experience and opinion, invoicing data in case of ordering any service, data on transactions within the business relationship (type and number of services provided, date of provision services), customer support information (questions, answers and information you have provided to us in this context), photos, videos and comments, which you send or publish to us, location and geographical data, which you provide to us, your personal data, obtained from publicly available sources, including information from social networks, other information that you provide to us in the context of your own-initiative question or that is necessary to meet legal requirements under applicable law.
PURPOSE OF PERSONAL DATA PROCESSING
As the head of personal data processing, we protect your privacy and process only the data necessary for business activities, regardless of whether the data is obtained from you or publicly available sources.
The purpose of processing your personal data is to perform a contractual obligation, to comply with legal obligations, to provide services based on your request.
We collect data for the following purposes:
Fulfillment of obligations arising from any contract with you;
Execution of sales and / or transactions in the business relationship procedure;
Compliance with legal obligations;
Identity verification to avoid fraud;
Information on products, news, campaigns, special offers, sending promotional and advertising messages by e-mail, regular mail, mobile phone messages;
Providing the services you have requested (web notifications, automatic news notifications, news, etc.);
Ensuring that the content and functionality of the website are adapted to your wishes and needs;
Advertising via networks such as search engines and social networks;
Administrative data management on the website and in our internal business system (CRM);
Conducting website research and analysis, including analyzing the effectiveness of marketing and advertising campaigns with an online analytics tool;
If we process your personal data for purposes not described, we will provide you with relevant information about the processing before such processing.
COOKIES
To ensure that these websites work properly, we sometimes store small data files known as cookies on your devices. Most large sites do the same.
What are cookies?
A cookie is a small text file that is stored on your computer or mobile device when you visit a particular website. With cookies, a website remembers your actions and preferences (such as sign-in, language, font size, and other display-related preferences) over time, so you don’t have to re-enter them each time you return to the site or browse. of its various pages.
How do we use cookies?
Many of our cookie sites remember the following:
your preferred display-related settings, such as color contrast or font size settings
information on whether you have already answered the content usefulness survey (so that the question does not pop up again)
information about whether you agree to the use of cookies for this website.
Also, certain embedded videos on our site use cookies to anonymously collect statistics about how you came across the video and which videos you viewed.
if the site will be displayed even if cookies are not enabled, browsing will be more enjoyable if they are enabled. You can delete or block cookies, in which case certain features of this website will not be displayed in the best way.
The information associated with cookies is not used to identify you, and information about browsing habits is solely under our control. We do not use cookies for any purpose other than those described here.
Do we use other cookies?
Some of our sites or sub sites may use cookies other than those mentioned. In this case, details about these cookies can be found on a special cookie notification page. You may be required to consent to the storage of such cookies.
How are cookies controlled?
You can control and / or delete cookies as desired. For more information, visit: aboutcookies.org. You can delete all cookies that are already stored on your computer, and most browser settings allow you to block the storage of cookies. If you block cookies, you may need to manually adjust some desired settings each time you visit the website, and certain services and features may not be available.
WEBSITE ANALYSIS
To analyze our website, we use the Google Analytics tool from Google. The data that Google Analytics collects about your use of the Website (for example, your home URL, the web browser you use, language settings, computer system or screen resolution) is stored and analyzed on a Google server in the United States and then made available anonymously. using Google Analytics. Google uses the EU-US Privacy Certificate and therefore uses an appropriate level of data protection to process your data. We recommend that you refer to the Google Privacy Statement for additional information about Google and Google Analytics.
STORAGE OF PERSONAL DATA
We store your personal data only for the period necessary to achieve the purpose of processing, unless we are required by law to store your personal data.
Only authorized persons within Pistacio d.o.o. have access to your personal data. and partners who provide us with business support (processors). An agreement on the processing and protection of personal data has been concluded with authorized partners, which provides the same level of protection of your personal data. Exceptionally, we may pass on your personal data to third parties, when you request and allow us to pass on your personal data to a third party.
We protect your personal data from unauthorized disposal and access by using technical and physical security measures in a way that the collected personal data is adequately protected.
WHAT ARE YOUR OPPORTUNITIES AND OPTIONS
It is your right to request that at any time, without explanation, Pistacio d.o.o. modify, restrict, discontinue use or permanently remove your personal information from company records. Withdrawal of consent does not affect the lawfulness of the processing carried out on the basis of consent up to its cancellation. If you believe that your personal data is stored or processed in contravention of applicable regulations governing the protection of personal data, you have the right to lodge a complaint with the Personal Data Protection Agency.
You can withdraw your consent at any time by sending a request to the company’s address or official e-mail.
In the event of withdrawal of consent, your personal data will be destroyed, except when further storage is required by law.
You may not share the requested information with us, but please note that certain information is required in order to provide an answer to your inquiry and feedback about the requested service and / or product.
Deleting the data when the purpose of processing is fulfilled.
In cases where the processing and retention of data is based on a contract or is determined by law, the retention period is harmonized with the contract or the law.
We reserve the right to delete all data from databases and records, for which there are reasonable grounds to believe that they are untrue or inaccurate, without prior notice.
The right to delete your personal data does not apply in cases where the processing of personal data is determined by law and binding on the company Pistacio d.o.o.
The privacy policy is valid from May 25, 2018